Refund policy

Returns and Refunds

We want you to be delighted with your order. If something isn't right, here's how it works.

Your 30 day window
You have 30 days from the day your order arrives to let us know you'd like to return it. Items must be unused, in their original condition and packaging, with any seals or tags intact.

Personalised and made-to-order items
Because personalised items, including custom clutch bags, headbands and captain hats, are made specifically for you, they can't be returned or refunded unless they're faulty or not what you ordered. Please double check spellings and details before you place your order.

How to start a return
Email victoria@oneposhparty.co.uk or customerservice@oneposhparty.co.uk with your order number and what you'd like to return, and we'll confirm the next steps. Please don't send anything back before contacting us.

Return items to: One Posh Party LTD, Unit 14 Wisdom Facilities Centre, Hollands Road, Haverhill, CB9 8SA, United Kingdom.

Return postage
Return postage is at your own cost unless the item is faulty, damaged or incorrect, in which case we'll cover it. We recommend a tracked service, as we can't refund items that don't reach us.

Refunds
Once your return arrives and we've checked it, we'll refund you to your original payment method within 5 working days. Your bank may take a few days longer to show it. Original delivery charges are refunded when the item was faulty or incorrect.

Faulty or damaged items
If anything arrives damaged or develops a fault, email us within 30 days with a photo and your order number and we'll sort a replacement or full refund, including postage.

Your legal rights
If you're a UK consumer buying online, you also have a statutory right to cancel most orders within 14 days of receiving them, which sits alongside the 30 day window above. This doesn't apply to personalised or made-to-order goods. Nothing in this policy affects your statutory rights.

Questions
Call 07860 949952 or email victoria@oneposhparty.co.uk.